What You Should Do When the Lights Go Out
Released: 6/12/2006
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As the weather changes, we can always expect storms, and with them, storm-related power outages. Now is a good time to make sure you are prepared in the event that the power goes out.
If your lights go out, first check for problems with the fuses or breakers in your home. Once you've determined that the problem is not inside your home, contact The Illuminating Company to report an outage. The best way to do this is to call the automated reporting line at: 1-888-544-4877.
That will alert our trouble crews to a problem in your neighborhood. While some people don't like using an automated phone line, it is the quickest way to ensure that The Illuminating Company knows your power is out. And, in a major storm, it is the only way that we can take thousands of reports at once. Also, don't assume that your neighbors have called. Your call may help us to identify the problem.
Most storms are minor and result in limited damage that can be repaired quickly. Some storms, however, can cause major damage to trees, power lines and other electrical equipment, requiring days of repair work. In these cases, here are a few safety tips to keep in mind:
  • Report downed wires immediately. Never go near a downed power line, even if you think it's no longer carrying electricity. The consequences of being wrong could be serious injury or worse.

  • Don't try to remove trees or tree limbs from power lines. Wait for our crews to arrive.

  • Never use a gas stove or lantern that is intended for outdoor use to heat or light your home.

  • Keep candles and other flammable object away from children or pets.

  • Avoid opening the refrigerator or freezer. A full freezer can keep food frozen for up to three days if it's kept closed. It's harder to keep food cold in the refrigerator, especially in warm weather. Don't take chances. Throw out anything that looks like it might be spoiled.

  • Disconnect major appliances until after the power has been restored. This includes appliances that run automatically, such as heating systems and water heaters, and those that may have been running when the power went off, such as ovens, ranges and clothes dryers. By disconnecting these appliances, you avoid damage that could occur from a power surge. Keep one light connected so you will know when the power is back on.

  • Make sure you have fresh batteries and a portable radio so you can stay tuned to your local radio station for updates on our progress to restore power.
Emergency power generators offer an option for customers needing or wanting uninterrupted service. However, to ensure the safety of the homes occupants as well as that of utility company employees who may be working on power lines in the area, the proper generator should be selected and installed by a qualified electrician.
And, when operating a generator, always disconnect the power coming into your home. Otherwise, power from your generator could be sent back on to the utility company lines, creating a hazardous situation for our workers.
If you have a Cordless Phone, then your phone, which requires power to function, will also cease to work in the event of a power outage. Cell phones may still work, but it is a good idea to keep a spare, old fashioned, land-line phone in a nearby closet just in case a power outage ever does take out your Cordless Phone.
As always call The Illuminating Company if you have any questions about your service.

Information provided by:
The City of Lyndhurst, Ohio @ www.lyndhurst-oh.com