City of Lyndhurst, Ohio
Local Organizations Directory
➤ Senior Transportation Connection
Website: http://ridestc.org/ 🌐
Scheduling A Ride:
Contact the STC Call Center at: (216) 265-1489 ☎.
First time users must complete pre-registration. Your home community may have other procedures and we can help you with that, too.
Schedule Your Trip:
All trips must be scheduled at least three business days prior and can be scheduled up to three weeks in advance. You will be asked to confirm your name, address, city and telephone number.
Please have your destination address and phone number, suite or room number, time of appointment and return time.
To cancel a trip, please leave a message as soon as you decide to cancel. You can leave a message after business hours.
Enjoy the friendly, courteous and professional service.
Your driver may arrive up to 10 minutes before or after your scheduled pick up time.
The drivers will wait up to five minutes if you are running a little late. The driver will take reasonable steps to let you know that the vehicle is waiting.
If your appointment ends more than 30 minutes early, contact the Call Center and we will try to arrange an earlier pick up for you. If not available, you will be picked up at your originally scheduled time.
Once registered, clients may schedule directly with STC (216) 265-1489 ☎. Evening and weekend times available with STC Plus.
See http://ridestc.org/how-to-enroll/scheduling-a-ride/ for additional details.
A list of the communities and agencies that contract with STC can be found at http://ridestc.org/how-to-enroll/current-service-providers/.
Senior Transportation Connection (STC) provides comprehensive, coordinated, efficient and affordable transportation to seniors and adults with disabilities throughout Cuyahoga County.
STC serves individuals who have mobility challenges due to age, lack of access, disability, frailty or inability to drive. More than 12,000 registered riders live in 37 zip codes covering 71 percent of Cuyahoga County. One third of passengers use a wheelchair, walker or other aid to mobility.
STC will take you to a medical appointment, including dialysis, rehabilitation and treatment, senior centers meals and programs, grocery shopping, personal service appointments and social opportunities. We'll take you places so you can remain independent, healthy and connected to the community.
STC was founded in 2005, after Cuyahoga County transportation providers began exploring coordination and shared services. Research was commissioned by the Mt. Sinai Health Care Foundation.
The not-for-profit was initially funded through Mt. Sinai Health Care Foundation, Cleveland Foundation, United Way Senior Success Vision Council, Jewish Community Federation's Community Services for Older Adults, Saint Luke's Foundation, Deaconess Community Foundation and The Sisters of Charity Foundation of Cleveland, among others. Learn more about today's funders at Charitable Support.
STC partners and collaborates with communities and other organizations. Those partners define where we travel, what passengers pay and what destinations are permitted. This relationship helps your community keep transportation affordable and rider fees low. Charitable donations and grants help cover STC's operating costs and purchase new vehicles. As a not-for-profit organization, STC places passenger and community needs first.
Drivers escort passengers door-to-door to ensure safety and provide a personal touch. They will help with up to 5 parcels on shopping trips. They are trained to keep riders safe, including how to help those who use a walker, cane or wheelchair - one third of our passengers do. Drivers are certified in CPR and complete National Safety Council defensive driving training.
STC is on the road nearly one million miles every year. That requires guidelines to keep services efficient and organized.
Thank you for your interest in STC. We look forward to taking you where you need to go!